About Us
Practice Fees
We are a private billing GP practice. Our fees are based on those recommended by the AMA. We accept all major credit cards and have EFTPOS available.
- Standard consultation is $95.00 – Medicare Reimbursement will be $42.85.
- Long Consultation is $155.00 – Medicare Reimbursement will be $82.90.
Patients on Full Aged Pensions are bulk billed and children and Healthcare Card holders are offered a discount.
If you are experiencing financial difficulties please speak to your doctor or our Practice Manager before your appointment. We understand the importance of continued care by your family doctor, and consideration will be given to your circumstances.
All consultations, Dressings and Immunisations , and any other service will be privately bill only on Saturdays. Bulk Billing will not be available.
NOTICE: Changes to Practice Fees and Would Dressing
We are conscious that some of our patients are unable to afford the fee. From 15th of May 2023 the management has decided to offer a concession of $10.00 to the following patients:
- Children under the age of 16 is $75.00
- Health Care card holders is $75.00
For Private Fees:
- Full pension card holders will be privately billed a fee of $60.00
- Medicare reimbursement is $39.75, out of pocket is $20.25
Wound Dressing:
Please be informed that the clinic will continue to provide patients with regular wound dressing services. However, due to rising cost of running a practice, we would be requesting you to bring the items that are needed for dressing. Our practice nurse will provide you the list of items based on your wound dressing needs.
We appreciate your understanding.
New Patients
We welcome new patients to our medical centre.
Authority to transfer form
Appointments
We are an appointment based practice, however , we will always endeavour to accommodate walk-in patients.
A standard appointment is a generous 15 minutes. If you require extra time for a full medical check-up or if you have a number of problems to discuss or forms to fill out, please advise our receptionists, and extra time will be allocated for your appointment. You are encouraged to request your preferred doctor and every effort will be made to facilitate this. However, it is advisable to have a second doctor so that when your preferred doctor is on leave you are comfortable seeing someone else.
Repeat Prescriptions / Referrals
This can be done via a telephone appointment with your doctor provided you have been seen face to face in the clinic within the last 6 months. Repeat prescriptions will only be provided when the patient has been seen by a doctor, for that particular problem, in the last three months. If you have not been seen in the last three months face to face, then an appointment is necessary.
For all Authority Prescriptions (requiring Government approval) an appointment with a doctor is necessary.
Please note: It is illegal to back date a referral and it will not be done.
Telephone Calls
In many cases, enquiries can be dealt with by one of our practice nurses. Telephone calls to doctors are not encouraged. However, if a patient needs to speak to a doctor a message can be left with the receptionist, the doctor will return the call at the end of his/her session. All urgent calls are put through to the practice sister for triage.
SMS Messaging
SMS messages are used as appointment reminders, recall and other test reminders or medical services we offer. Please confirm your mobile number with reception. If you do not wish to be contacted via SMS please advise reception.
Test Results
It is the patients responsibility to telephone the practice for test results. If your results are anything other than normal, or if you require additional information you will be asked to schedule an appointment to discuss these results with your Doctor.
Please note: Our receptionists are not medically qualified to provide any information other than what has been instructed by your doctor.
Recall System
Our practice is committed to preventative care. Your doctor will seek your permission to be included in our reminder system. A reminder notice may be sent to you from time to time offering you preventative health services appropriate to your care.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
To view our privacy policy, click here.
Your Rights
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the Practice Manager. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. If you wish to take a complaint further the Health Services Commissioner can be contacted on 8601 5200